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   Hours

Monday: 10:00am-6:00pm

Tuesday: 8:00am-4:00pm

Wednesday: Closed

Thursday: 10:00am-6:00pm

Friday: 8:00am-4:00pm

Saturday: Closed

Sunday: Closed

We handle the majority of our communication electronically.

Our phone does not ring at the clinic: Once you leave a voicemail message, the recording is immediately transferred to our e-mail inbox.

Since our phone does not ring, it is imperative that you leave us a message if you require a call back.

Please e-mail us or register for an Updox portal account – we are able to answer electronic messages much quicker than phone calls.

Please allow 24-48 hours for a response.

E-mail: village_family_clinic@myupdox.com

Phone: 425.301.8320

Fax: 425.274.7294

Village Family Clinic Communication Policy: Phone: We do not answer the phone at our clinic and it goes straight to voicemail. If you leave a message, it is changed into a .wav file and emailed to us. With our limited staff time, this is not our preferred method of communicating with patients. Portal: Updox is the HIPAA-compliant patient portal, and it is the first place we look for messages and appointment requests. Email: Email is fast, convenient, and efficient. Email works well for many nonurgent questions, request, or messages you may have for your health care provider. The most important thing you should know is that the confidentiality of email exchanges cannot be guaranteed. While the security of email is comparable to other types of communication (such as phone calls) there are some special issues with email: •If your email address is through your employer, your employer may own all emails sent to that address. •If your email address is a family address, other family members may see your messages. •If you use an internet service provider, there is a small risht hat messages may be intercepted by others (“hackers”) What types of communication are appropriate for standard email? •Appointment/scheduling concerns or questions •Patient portal issues •Billing/insurance questions The following subjects are never appropriate for standard email: •Any urgent medical problem or emergency that may require immediate care •Mental health issues •Drug and alcohol problems Patients email personal health information at their own risk and we have no control over the security of your email. If you have a personal and/or private issue, your best course of action is to make an appointment.


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