Frequently asked questions
- What conditions do you treat?
- Late policies
- Insurance info
- How do I refill my medication?
- How do I contact your office?
- How do I become a new patient?
Kristina treats ADHD, depression, anxiety, OCD and binge eating disorder in patients over the age of 12.
She does not offer any primary care services and is solely focusing on mental health.
Late policy: Clinic appointments are scheduled for optimum time management. The clinic schedule has some flexibility, but if you are more than 10 minutes late for your appointment, you may be asked to reschedule.
No Shows/Cancellations: We do not charge a fee for your first missed appointment. If you miss two appointments, we will ask you to put a $50 deposit towards your next appointment. Accumulation of excessive (3 or more) no-shows may result in dismissal from the practice. Once you have had your appointment, we will apply the $50 towards your co-pay, payment for the visit, or a credit to your account.
We are contracted with Regence and Premera In order to expedite reimbursement from insurance companies, all patients must present their co-pay at the time of service.
Village Family Clinic accepts cash, check, debit card or Visa/Mastercard payment. Checks should be made out to “Village Family Clinic”.
Inability to provide the co-pay at the time of service may incur a $10 service charge. All account balances must be cleared, prior to scheduling an appointment. We offer a 20% time-of-service discount to our self-pay patients.
We ask that you contact your pharmacy first if you have been seen within the past three months and require no changes to your medication.
Please allow us 48 hours to refill all prescriptions. Kristina Garrido does not prescribe medications over the telephone. It is just not good medicine, and requires a medication check appointment every three months.
Prescriptions for controlled substances expire 90 days after they are sent in. If you do not pick your medication up in time and are due for your 3-month medication check, you must schedule an appointment to obtain your next set of refills.
The patient portal is the #1 way to get in touch with us. We do not answer the phone throughout the day, and handle all communication electronically. If you would prefer a phone call, please leave us a detailed voicemail and allow 24-48 hours for a response.
It is much more efficient for us to respond to non-urgent messages electronically, and we can ensure a quicker response time if you submit any inquiries you may have through the portal.
If you are interested in becoming a new patient with Kristina, we ask that you please register for our patient portal at https://www.myupdox.com/portal/vfc/html/index.html.
We would also appreciate it if you filled out new patient forms #1, #2, #3, #4, #5 and #6 that can be found under the “forms” tab of the portal. Once forms are complete, e-mail us at firstname.lastname@example.org with your birthdate, phone number, address, and times/dates you are available.
New patient appointments run 1 hour in length, and follow-ups are 30 minutes.
Please bring your ID and insurance card to your first appointment.