Frequently asked questions

Kristina treats ADHD, depression, and anxiety in patients over the age of 11.

She does not offer any primary care services and is solely focusing on mental health.

Late policy: Clinic appointments are scheduled for optimum time management. The clinic schedule has some flexibility, but if you are more than 10 minutes late for your appointment, you may be asked to reschedule.

No Shows/Cancellations: We do not charge a fee for your first missed appointment. If you miss two appointments, we will ask you to put a $50 deposit towards your next appointment. Accumulation of excessive (3 or more) no-shows may result in dismissal from the practice. Once you have had your appointment, we will apply the $50 towards your co-pay, payment for the visit, or a credit to your account.

We are contracted with Regence and Premera In order to expedite reimbursement from insurance companies, all patients must present their co-pay at the time of service.

Village Family Clinic accepts cash, check, debit card or Visa/Mastercard payment. Checks should be made out to “Village Family Clinic”.

Inability to provide the co-pay at the time of service may incur a $10 service charge. All account balances must be cleared, prior to scheduling an appointment. We offer a 20% time-of-service discount to our self-pay patients.


We ask that you contact your pharmacy first if you have been seen within the past three months and require no changes to your medication.

Please allow us 48 hours to refill all prescriptions. Kristina Garrido does not prescribe medications over the telephone. It is just not good medicine, and requires a medication check appointment every three months.

Routine refills and medications called in after a recent appointment are the exceptions.

For a new patient appointment, please register for our Updox patient portal, or email us at info@villagefamilyclinic.com with your birthdate, phone number, address, and times/dates you are available. New patient appointments run 1 hour in length, and follow-ups are 30 minutes.

Become a new patient!


The patient portal is the #1 way to get in touch with us. We do not answer the phone throughout the day, and handle all communication electronically. If you would prefer a phone call, please leave us a detailed voicemail and allow 24-48 hours for a response.

It is much more efficient for us to respond to non-urgent messages electronically, and we can ensure a quicker response time if you submit any inquiries you may have through the portal.

E-mail: info@villagefamilyclinic.com

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