FAQ

What insurance plans do you accept?

We are contracted with Regence, Premera, United and most BCBS plans. Please contact us with your insurance ID# and date of birth if you would like more information.


How do I refill my medication?

If you are stable on your medication, Kristina will send 3 months worth of refills to your pharmacy. Controlled substances will not be visible online, or through an automated refill phone system, and prescription bottles for controlled substances will always say “0 refills available”

To obtain your refill, you must call your pharmacist directly and ask them to look up the prescription that is on file – it will be saved to your account.

If you encounter any difficulties, please e-mail us for assistance.


hOW MUCH DOES AN APPOINTMENT COST WITHOUT INSURANCE?

We offer 20% off to self-pay patients when bill is paid at time of service

1 hour New patient visit: $188-$270
45 minute complex visit: $164-$205
30 minute medication check: $136-$170
15 minute Skype visit: $96-$120


Does Kristina treat children?

Kristina is happy to treat patients ages 12 and older. If your child is under the age of 12 but has already received a diagnosis from a mental health professional, please contact us with detail and Kristina will make a decision on a case-by-case basis.


We do not answer the phone at the clinic. All e-mails, faxes, voicemails and portal messages are all delivered to the same inbox. We recommend contacting us via the patient portal, or through e-mail.

It is much more efficient for us to respond to non-urgent messages electronically, and we can ensure a quicker response time if you submit any inquiries you may have through the portal. If you do require a call back, we will return your call within 24-48 hours.

How do I contact the office?